CUSTOMER SERVICE AGENT REQUIRED (French or German + English) If you would like to experience a job opportunity abroad, practicing your languages skills and live in an International environment this is for you! Responsibilities: • Identify and assess customer’s need to achieve satisfaction. • Handle and resolve client’s problems via phone, chatting and emails. • Provide accurate and valid information by using the right tools. • Communicate clearly and gently with all consumers. • Follow communication procedures, guidelines and policies. Requirements: • Have developed communication and soft skills. • Have advanced Tech skills. • Native level in the required language, fluent level of English. • Be capable of handling stressful situations and demanding clients. *Please note that this is not a "Vocational training", but a full time role
The Franco-German Youth Office (FGYO) is an international organization working for Franco-German cooperation, which has enabled nearly 9 million young people from France and Germany to participate in 320,000 exchange programs since 1963.