Just An Overview… In this Client Services role, we’re looking for someone who is fluent in French, interested in working with Search Engine Optimization, and loves to provide world-class customer service. You will be in charge of all communication with our French speaking SEO customers and will manage the fulfillment of SEO features for the customer. Schedule: Full-time, Monday - Friday from 8:45am to 5:15pm. Regular and predictive attendance is required Compensation: 22€ k - 30€ k annually + a language differential. What You’ll Be Doing… You’ll act as a point of contact for our French-speaking SEO clients via phone and email. You will represent our company by providing excellent customer experiences. This is an opportunity to manage the fulfillment of our clients’ SEO packages: Periodic appointments, On-site Recommendations, and changes, allocation of off-site work, etc. Check in with our client by providing periodic check-ins and reports. You’ll order the implementation of SEO tasks from our Fulfillment departments. You’ll take the initiative and complete assignments from your Team Lead and Keep up a stellar performance by meeting department KPIs and SLAs. What You’ll Need to Succeed… You’ve been there, done that! You have a minimum of 6 months experience in providing exceptional customer service in person, over the phone, and via email. You have the ability to present yourself professionally via phone and email. You are passionate about adding value in our products and processes with new customer You can speak and write in fluent French (minimum C1 level) +Proficient English You are proficient in Microsoft Office and IT tools (Word, Excel, Gmail, Drive, etc.) You are detail oriented, able to multitask and meet deadlines. You are Self-motivated & able to work in a team and independently. Positivity is your middle name! You have a great attitude and a trustworthy work ethic. Why Join Us? We love our internal hires! You’ll have opportunities to advance within a fast-growing company. You have the potential for quarterly bonuses and raises as well as employee referral bonuses. We offer an unlimited working contract. We are an international, highly motivated team with flat hierarchies. We have a convenient office location in a developing/growing area: walking distance from S Adlershof (Berlin) S-Bahn, tram and bus station. We have a vibrant new office and a diverse working environment. Continuous learning and improvement! We provide ongoing SEO trainings. We have a FUN culture! Team lunches, ping-pong table, team/office parties, and free drinks/fresh fruit/snacks. Also, don't forget to join us on our outdoor balcony for after-work drinks! Could it get any better? After our hiring team reviews your application, you'll receive an email from us letting you know the next steps in our hiring process. Sometimes, the email can filter into spam folders. So, if you don't hear back from us within a day or two of applying, check your spam folder or whitelist emails coming from Boostability so you don't miss us! We are very much looking forward to receiving your application! Contact person: Salahuddin Kamawi Email: firstname.lastname@example.org Phone: +49(0)30767597637
The Franco-German Youth Office (FGYO) is an international organization working for Franco-German cooperation, which has enabled nearly 9 million young people from France and Germany to participate in 320,000 exchange programs since 1963.